Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
7.3
Location
8.3
Service
8.0
Dining
7.0
Guest reviews
7.6/10
based on 9 reviews
8.8
8.8/10 based on 526 reviews
Ben
United Kingdom,
February
2024
8.6/10
The hotel is set in superb beautifully kept tropical style gardens overlooking a gorgeous blue reservoir. The rooms provide cold air conditioning and feature a spacious layout with a spa-style, dark stone bathroom. The service was exceptional with staff ready to assist in any situation. The dining experience offered high-quality products but was a bit limited. The facilities are well-maintained, making the stay very enjoyable.
Rooms
8.0
The rooms were spacious with a good-sized balcony and spa-style, dark stone bathroom.
Service
9.0
The staff were really good and especially helpful.
Location
9.0
The hotel is surrounded by lovely gardens and offers stunning views of the nearby Lake Viñuela and mountain landscape.
Dining
8.0
The dining experience was very good with a great buffet style and cooked options available.
Facilities
9.0
The facilities are well-maintained.
Geoff
United Kingdom,
September
2023
6.8/10
The hotel provided a very average stay that fell short of a 4-star rating in terms of value. The rooms were great, clean, and a good size, albeit lacking the luxurious feel expected. The service was a mix of slow problem resolution and friendly efficiency, with a notable incident of rudeness during dining. The location offered beautiful views and relaxation options but had limited amenities. The dining experience was decent with some room for improvement. Overall, a stay with some highs and lows.
Rooms
7.0
The rooms were great, clean, and a good size, decorated with rose petals and swan towels for our engagement.
Service
6.0
The service was a mix of slow problem resolution and friendly efficiency, with a notable incident of rudeness during dining.
Location
8.0
The location was well served, with great views over the lake and surrounding mountains, offering relaxation options.
Dining
6.0
The dining experience was pleasant but had limited choices, with some quality issues noticed.
Facilities
7.0
The hotel had well-maintained facilities, including a lovely pool and free parking, with opportunities for outdoor activities.
Martin
United Kingdom,
June
2023
7.8/10
I couldn't get enough of the stunning views that this hotel offers, especially during breakfast in the open restaurant where the sunshine paints a dreamy picture of the garden and the lake. The rooms, although basic, were spacious, modern, and spotlessly clean. However, the breakfast was average and didn't quite match the 4-star value, leaving me wanting more.
Rooms
7.0
The rooms were spacious, modern, and clean.
Service
9.0
The staff were friendly, courteous, and cheerful, making my stay comfortable.
Location
8.0
The hotel is almost everything one could ask for, with great food and a beautiful setting around the lake.
Dining
7.0
The dining experience was good, but some dishes were on the salty side. Ordering breakfast in advance was an interesting touch.
Facilities
8.0
The hotel offers lovely facilities, like a well-maintained pool and free parking, enhancing my overall experience.